Return & Refund Policy
1. Overview
At Tech gads, customer satisfaction is important to us. This Return & Refund Policy applies to all purchases made through techgads.com.
2. Change-of-Mind Returns
Customers may request a return within 10 calendar days of receiving the product, provided that:
- The product is in substantially the same condition as received;
- All accessories, chargers, and packaging are included;
- The product has not been intentionally damaged or modified;
- The device is not locked with passwords or accounts.
Shipping charges & Operational cost may be non-refundable unless required by law.
3. Defective or Incorrect Products
If you receive:
- A defective product;
- A product significantly different from its description;
- An incorrect item;
please contact us within 10 calendar days of delivery.
Techgads may:
- Repair the product;
- Replace the product;
- Provide a full or partial refund, as appropriate and required.
4. Non-Returnable Items
Returns may not be accepted for:
- Products damaged by misuse or accidents;
- Products altered or repaired by unauthorized parties;
- Products with missing serial numbers;
- Products returned without included accessories;
- Software, digital licenses, or downloadable products.
5. Return Procedure
To request a return, contact:
Email: support@techgads.com & Whatsapp # +971 56 5758 423
Please provide:
- Order number;
- Description of the issue;
- Photographs if applicable.
You may be required to return the product before a refund or replacement is issued.
6. Refunds
Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on:
- Payment providers;
- Banks;
- Card issuers.
7. Shipping Costs
If the return is due to:
- Our error;
- A defective product;
- A product not matching its description;
Techgads will bear reasonable return shipping costs.
For change-of-mind returns, the customer may be responsible for return shipping costs.
Policy Updated on: 12-Jul-2026
